Privacy policy

This Privacy Policy explains what information Skoll Voice LLC ("SkollVoice", "we") collects, how we use and share it, and the choices you have. It applies to our website, dashboard, and the AI phone receptionist service (the "Service").

AI partners and your callers’ data

We process call audio, transcripts and caller details to run your line, on your behalf, as your service provider. We never sell this data and never share it for advertising.

Your data and your callers’ data are not used to train third-party AI models. We may use them to improve your own agent, for example its answers, its dictionary and its call summaries.

Every call opens with a notice that the caller is speaking with an AI assistant and that the call is recorded. A caller who does not want to be recorded can hang up.

Information We Collect

When you sign up, we collect your name, email address, phone number, and business details. There is no password. Sign-in is Google, Apple, or a text code.

To configure your AI agent, we collect information about your business, such as your business name, industry, service area, hours, services and pricing, calendar connection, and call forwarding setup.

When the AI agent answers calls, we collect and store call audio recordings, transcripts, caller phone numbers, call timestamps, and the details captured during the call, such as appointment requests and messages.

Payments are processed by Stripe. We receive limited billing details such as your subscription status and the last four digits and brand of your card. We do not collect or store your full card number. Card data is handled directly by Stripe.

We collect basic usage data about how you interact with the dashboard, along with log data such as IP address and browser type, to operate and secure the Service.

How We Use Information

To provide, operate, and maintain the Service, including answering calls, booking appointments, and sending SMS confirmations.

To improve the accuracy of your own agent. We do not use your data or your callers’ data to train third-party AI models.

To process billing, subscriptions, and overage.

To provide customer support and respond to your requests.

To detect, prevent, and address fraud, abuse, and security issues.

To comply with legal obligations.

How We Share Information

We do not sell your personal information. We share information only with the service providers (subprocessors) that run parts of the Service for us. This is the complete list:

Retell, for the AI voice agent: call audio, recordings and transcripts.

Twilio, for phone numbers, calls and text messages.

Google, for the Gemini language model behind summaries, texts and the Hub assistant, and for Google Calendar if you connect it.

Stripe, for payments.

Supabase, for database hosting.

Resend or SendGrid, for account email.

We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, and property of SkollVoice, our users, or the public. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Call Recording Notice

Calls answered by the Service are recorded and transcribed. The AI greeting tells callers that they are speaking with an automated assistant and that the call is recorded. A caller who does not want to be recorded can hang up. Business customers are responsible for keeping this disclosure in their greeting and for complying with recording consent laws that apply to their calls, including in states that require two party or all party consent such as California.

Data Retention

We retain account and business information for as long as your account is active. We retain call recordings, transcripts, and related records for as long as needed to provide the Service, support billing and disputes, and meet legal obligations. When data is no longer needed, we take reasonable steps to delete or de identify it. You may request deletion of your data as described below.

The app runs a daily cleanup that strips call transcripts, recording links and SMS message bodies older than 365 days. Removing a recording link does not itself delete the recording held by the voice provider (Retell). Deleting your account removes your data from the app and asks Retell to delete the call recordings it holds. For any other recording, backup or deletion request, email support@skollvoice.com.

Security

We use reasonable administrative, technical, and organizational measures to protect your information, including encryption in transit, access controls, and tenant isolation so that each business can access only its own data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to access, correct, or delete your personal information by emailing support@skollvoice.com. We will respond within a reasonable time and as required by applicable law. Recordings held by the voice provider are handled as described under Data Retention. Some information may be retained where we have a legal obligation, such as billing records and receipts kept for tax law.

Children's Privacy

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect, to request access to or deletion of that information, and to not be discriminated against for exercising your rights. We do not sell personal information. To exercise these rights, email support@skollvoice.com. We may need to verify your identity before fulfilling your request.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

SMS Opt-In Data

We do not sell or share SMS opt-in or consent data with third parties for their marketing purposes. SMS opt-in data is used only to send the transactional messages described in our SMS program. Message frequency is typically 1 to 4 texts per call or appointment. Reply STOP to opt out or HELP for help.

Contact

SkollVoice is operated by Skoll Voice LLC, Los Angeles, CA. Support email: support@skollvoice.com. Support line: +1 424-777-5253.

Questions or privacy requests can be sent to support@skollvoice.com.